Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable documents
- Downloadable software products
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week (depending on your bank).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Shipping returns
To return your product, you should mail it back to us. Please contact us, and we will guide you on how to make it.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.